By Judith Barnes and Erick James

Never underestimate the power of bad communication: every day relationships are shattered, companies destroyed, accidents caused and wars fought because of something that could have been prevented by or solved with better communication.

With this simple, eye-opening, and useful book, Judith Barnes and Erick James show you how to reduce or prevent bad communication - the biggest waste of time, money, energy, good will, affection, potential and a life.